We understand that unexpected things happen, and cancelling your ticket may be necessary. Don't worry — we'll walk you through how to do it!
First, please note that we do not process cancellations via email or other support channels. Follow the instructions below to cancel your ticket quickly and easily.
Cancellation exceptions
- Tickets with online cancellation up to 3 hours in advance: Certain tickets can be canceled online up to 3 hours before departure. To check if your reservation qualifies for this condition, review the confirmation email from your purchase.
- Companies with cancellation only directly: Tickets purchased with the following companies—Progresso Recife, Cruzeiro, Transaquino, JR4000, Araguaia Tur, Cidão Transportes, Expresso Santa Marta, JJTUR, Matriz Transporte, Nobre Transporte, Paratins (Aguatur), PH Transportes, Tocantins, Real Maia, Crisbel, Rota do Mar, Bueno Viagens, Jamjoy and São Benedito—cannot be canceled online. Cancellation must be requested directly with the respective companies.
- Andorinha company: Cancellation must be requested at least 8 hours before departure.
- Rápido Federal company (intermunicipal trips in São Paulo): To cancel or exchange your ticket, you must make the request at least 8 hours before departure.
- Empresa Moreira company (Without Easy Boarding): Cancellation for these tickets can only be done through the website.
- Sertaneja company (intermunicipal trips): Cancellation must be requested at least 12 hours before departure.
- International trips (Dumas, EGA, La Preferida, Nossar, Nossar BSA, and Rutas Del Plata companies): For these tickets, cancellation must be requested at least 24 hours in advance. After this deadline, cancellation and refunds will no longer be available.
Retention of our service fee
The service fee covers the operational costs of the booking and is non-refundable in the case of cancellation.
Only for bookings made 7 days before the trip, the service fee can be refunded if you cancel. If this is the case, please contact us after canceling.
Retention of cancellation fees for bus companies
Some bus companies may charge a fee of up to 5% of the ticket price in case of cancellation. This fee is allowed by National Land Transport Agency and is not related to our service fee.
Would you like more details? You can check the official guide, item 14, where this regulation is explained.